Spotify Teardown. Inside the Black Box of Streaming Music
Spotify Teardown combines interviews, participant observations, and other analyses of Spotify’s “front end” with experimental, covert investigations of its “back end.” The authors engaged in a series of interventions, which include establishing a record label for research purposes, intercepting network traffic with packet sniffers, and web-scraping corporate materials. The authors’ innovative digital methods earned them a stern letter from Spotify accusing them of violating its terms of use; the company later threatened their research funding. Thus, the book itself became an intervention into the ethics and legal frameworks of corporate behavior.
The book was published by MIT Press in 2019.